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How do I cancel my Index order?

Your Index purchase is 100% refundable prior to shipment. If the kit has shipped but has not been used, it can be returned following the steps outlined below.

If you have opened your kit:

  • Email care@elysiumhealth.com or call (888) 222-6436 to let us know that you are returning your kit for a refund.
  • Open the kit and register the 14-digit number.
  • Mail the kit to our lab with the enclosed shipping label.
  • As long as the request for a refund is received before the kit is received by the lab, we will refund the purchase price less a $39 restocking fee. The refund will be processed once the lab receives the kit.

If you have not opened your kit:

  • Email care@elysiumhealth.com or call (888) 222-6436 within thirty (30) days of placing your order to let us know that you are returning your kit for a refund.
  • Using the return address on the original label, mail your kit back to our fulfillment center, Fosdick. The package should be addressed to Elysium Health. You are responsible for return shipping costs. We recommend making a note of the return tracking information until your refund has been processed.
  •  Once we receive it, we will refund the purchase price less a restocking fee of $39.