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Is Index refundable?

Kits are fully refundable prior to shipment. If you would like a refund on an unused kit, due to the nature of our product, you must notify us within thirty (30) days of placing your order. You will need to mail your unused kit to our lab and and notify us of your request for refund prior to receipt of the kit in our lab. Your refund, minus a restocking fee of $39, will be processed once our lab receives the kit. No refunds will be issued after you have sent in your saliva sample and our lab begins processing your kit. If you have specific concerns about your experience, please email us at or call or text 888-220-6436. Our team is available to help Monday through Friday, 9am to 5pm EST.