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Squarespace 5 Help
For questions about the legacy Squarespace 5 platform, please visit its Help Center:
Regain access to your account
If you’ve tried to recover your Squarespace account and still can’t access it, we’re here to help. Please enter as much information
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Before you begin:
• Did you already try to recover your account through the login page? We’ll ask you to try that first if you haven’t yet.
• For your security, we’ll only provide account details to the account holder.
• For help recovering a (Google) G Suite account, contact us here.
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Request a Refund
Hear back in 2 business days.
Note: While our most popular guides have been translated into Spanish, some guides are only available in English.
Is Index refundable?
Kits are fully refundable prior to shipment. If you would like a refund on an unused kit, due to the nature of our product, you must notify us within thirty (30) days of placing your order. You will need to mail your unused kit to our lab and and notify us of your request for refund prior to receipt of the kit in our lab. Your refund, minus a restocking fee of $39, will be processed once our lab receives the kit. No refunds will be issued after you have sent in your saliva sample and our lab begins processing your kit. If you have specific concerns about your experience, please email us email@example.com call or text888-220-6436. Our team is available to help Monday through Friday, 9am to 5pm EST.