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Is Index refundable?

Index kits are fully refundable prior to shipment. If you would like a refund on an unused kit, due to the nature of our product, you must notify us within thirty (30) days of placing your order. We will send you a return label to send the kit back to us. Your refund, minus a restocking fee of $39, will be processed once you drop your kit in the mail. No refunds will be issued after you have sent in your saliva sample and our lab begins processing your kit.