Monthly, Pay-As-You-Go Subscriptions
To cancel your monthly pay-as-you-go subscription, you may email us at firstname.lastname@example.org. We do appreciate feedback about your experience with Basis with the cancelation notification, but feedback is not required to cancel. Upon receipt of your request to cancel, we will cancel your plan and no further charges or shipments will occur. Keep in mind that if you give notice after a shipment has processed, we will be unable to cancel that shipment.
Prepaid Semi-Annual and Annual Subscriptions
The pricing of our semi-annual and annual plans offers a savings to customers who commit to a long-term subscription. The longer the commitment, the greater the savings: $40/bottle for a 1-year (annual) subscription and $45/bottle for a 6-month (semi-annual) subscription. These prepaid subscriptions are considered final sale, so if you cancel in the middle of a 6-month or 1-year plan, you will continue to receive the remainder of your bottles, and the cancellation will take effect at the end of your plan before renewal. Please contact our Support Team email@example.com if you need to talk about your plan.