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Squarespace 5 Help
For questions about the legacy Squarespace 5 platform, please visit its Help Center:
Regain access to your account
If you’ve tried to recover your Squarespace account and still can’t access it, we’re here to help. Please enter as much information
as you can, but if you’re not sure about specific details, provide your best guess.
Before you begin:
• Did you already try to recover your account through the login page? We’ll ask you to try that first if you haven’t yet.
• For your security, we’ll only provide account details to the account holder.
• For help recovering a (Google) G Suite account, contact us here.
Email address where we can contact you.
What situation led to the trouble accessing your account?
URLs of any websites connected to the account. Enter as many domains as possible.
Request a Refund
Hear back in 2 business days.
Note: While our most popular guides have been translated into Spanish, some guides are only available in English.
Can my child take Basis? Can my pets?
Basis is intended for healthy adults, ages 18 and up.